Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.

(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.

We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.

We offer a sizing chart on each product page to show various international conversions.

No. You can place an order as a guest.

But, registering with our site allows you to:

Track your orders and look back at previous purchases

Request returns or exchanges

Save addresses for easier ordering

Manage your account details and order history, and see the status of your orders

Create and manage a wish list.

We use your IP address to determine your location and currency.

Payment by credit card
For orders shipped in the United States, Europe and Middle East, we accept Visa, MasterCard and American Express. Your card will only be charged when your order is placed as described in the applicable Terms of Sale.

For orders shipped in Japan, we accept Visa, MasterCard, American Express, JCB and Diners.


Orders paid with a credit/debit card on the Point of Sales ("POS") machine brought by Time Express on deliver will experience a surcharge of 3.5% of paid amount.


Payment with PayPal
For orders shipped in Europe and United States.

Payment with Ewallet: Apple Pay e Google Pay
For orders shipped in Europe, Middle East, United States and Japan.

Payment with Crypto
For orders shipped Worldwide

Your online security is important to us. The page on which you enter your card details is directly operated by Stripe, which is a PCI-compliant company using industry accepted security technology. All orders on our site are processed through our payment provider’s PCI-compliant company using industry accepted security technology.

For additional security, we have also introduced 3D secure services. These protect your card by asking for a password every time you make a purchase with us. (To use this service, please first register with the bank that issued your card).

We store your address details securely, to save you having to enter them every time.

No. We are sorry, but we cannot combine orders, or add items to an order once it has been submitted.

We will email you to confirm we have received your order, and are processing it. Once your order has been shipped, we will send you another email with tracking details and an electronic invoice as described in the applicable Terms of Sale.

Your card will be charged once your order has been placed as described in the applicable Terms of Sale. If any of the items you ordered are not available, you will not be charged for them. In the rare situation that none of your ordered items are available, or if there is a problem authorizing your card, our Customer Service team will contact you by email.

Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature gift boxes with ribbons. You can add a personal message by clicking the Gift option during checkout.

How quickly can I get my order and how much will it cost ?

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U. we usually ship using DHL express and your order should arrive within three to five business days.

Within China, we usually ship using SF Express and your order should arrive within five business days.

Within the U.S. we usually ship using FedEx and we offer two shipping options:

Regular: Order should arrive within 7-14 business days.

Expedited: Order should arrive within 3-6 business days.

Within Japan: We ship using Yamato and your order should arrive within three to seven business days.

Within South Korea: We ship using Ilyang and your order should arrive in seven business days.

Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to seven business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services Worldwide. If you would like to inquire about delivery please contact our Customer Service by email at helpagore@gmail.com

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Unfortunately not, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of our signature boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at helpagore@gmail.com.

Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.

To find your Zip Code you can also google it.

Please follow the instructions below for your country. If there are more spaces that you need for your postal code, please add a zero or zeroes before the code, to fill the extra spaces.

Austria - Enter four digits, for example 1234.
Belgium - Enter four digits, for example 1234.
Bulgaria - Enter four digits, for example 1234.
Czech Republic - Enter five digits, for example 12345.
Denmark - Enter four digits, for example 1234.
Estonia - Enter five digits, for example 12345.
Finland - Enter five digits, for example 12345.
France - Enter five digits, for example 12345.
Germany - Enter five digits, for example 12345.
Greece - Enter five digits, for example 12345
Hungary - Enter four digits, for example 1234
Italy - Enter five digits, for example 12345.
Latvia - Enter four digits, for example 1234
Lithuania - Enter five digits, for example 12345.
Luxembourg - Enter four digits, for example 1234.
Monte Carlo - Enter five digits, for example 12345.
Poland - Enter five digits, for example 12345.
Portugal - Enter four or seven digits, for example 1234 or 1234567.
Rep. of Ireland - Leave the postal code blank and just enter your country.
Romania - Enter six digits, for example 123456.
Russia - Enter six digits, for example 123456.
Slovakia - Enter five digits, for example 12345.
Slovenia - Enter four digits, for example 1234.
Spain - Enter five digits, for example 12345.
Sweden - Enter five digits, for example 12345.
The Netherlands - Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom - Enter your postcode with the space, for example AB12 3CD.
United States - Enter five digits, for example 12345.
China - Enter six digits, for example 100081.
Japan - Enter seven digits, for example 123-4567.
South Korea - Enter five digits, for example 12345.
Ukraine - Enter five digits, for example 12345.

We accept returns within 30 days of the purchase date.

Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.
Depending on your Country. There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to Ukraine
There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

Orders Shipped to Japan
For orders shipped to Japan, any taxes and duties are calculated according to the value of your order and your shipping destination. Any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible: helpagore@gmail.com

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team:

Please email our Customer Service team: helpagore@gmail.com

You may return or exchange (for color or size) any item you have purchased through the Agoré website within thirty (30) days after the products are received.

The above policy applies only to products purchased on our website (www.agore.co). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or Goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products;
• Perfumes and candles, which are not perfectly sealed;
• Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label.

You can save any item on the site in your Wishlist or lookbook, making it easy to find later. Simply click the star icon in the categories or product pages. You can see your Wishlist any time by clicking the Account icon.

You can use the Wishlist even if you are not registered and logged in on the site. In this case, if you close the browser, you will lose your selected items. We suggest to login or create an account.

We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.

Personalised products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalisation service requested.

For Shoes the personalization service may take up to 6-7 weeks for Suede and 8-9 weeks for Alligator.

Personalized items are created especially for you, therefore no returns or exchanges are accepted, unless the personalised products are damaged or faulty

Yes, within three (3) days after you have placed your order on the Site. In such case, we will refund the full price paid for the Personalised Product and applicable taxes.

You have the right to return Products for quality problems provided that you have the original Receipt. This policy applies both to items purchased by you and items you received as a Gift.

Agoré ensures 2-years guarantee on all faulty/defective products.

You can find more information listed in our Terms and Conditions.

The Agoré digital Gift card can be purchased in the Agoré Online Store.

The beneficiary will receive the digital Agoré digital Gift card sent by email. At the time of purchase, you may also add a personal message to accompany the Gift Card.

The Agoré digital Gift Card has an unlimited validity